Dispatch Report — FY 2025–26
98.6%

On-Time Delivery Window Rate

214,000+

Pieces Delivered This Year

<0.3%

Damage Claim Rate

White-glove last-mile for furniture retailers who can't afford a missed delivery window. Box trucks, liftgates, and trained two-man crews — from warehouse dock to living room floor.

47States

Active Coverage

6a.m.

First Window Starts

4-hrMin

Delivery Window

2Man

Standard Crew Config

Service Order — Fleet Spec

Every truck. Every crew.
Every staircase.

Fleet OverviewActive Fleet
16-FT
Standard Box Truck

Single-room deliveries, urban routes

3,200 lbs

2-Man

26-FT
Extended Box TruckLG

Full apartment sets, bulk retail fulfillment

6,800 lbs

2-Man or 3-Man

LG-26
Liftgate FreighterLG

Appliances, commercial installs, high-rises

9,500 lbs

3-Man

Crew size scales with payload and floor count. Three-man auto-assigns at 5+ flights.

Stairway Carry Protocol
1–2 Flights
Standard

2-Man

3–4 Flights
+$15/flight

2-Man

5+ FlightsAuto-upgrade
+$22/flight

3-Man

No elevatorPre-confirmed
Assessed

3-Man

99%

Stairway Deliveries Completed Without Re-Schedule

Damage Prevention Spec
Moving Blankets

Furniture-grade, per piece

Corner Guards

Installed at doorways

Floor Protection

Ram board on hardwood

White Gloves

Standard on all crews

Condition Photos

Pre/post delivery

Damage Claim Rate — All Deliveries
<0.3%

Industry average: 2.1% — Our claims cost clients less than their deductible.

< 24h

Claim Response

100%

Resolution Rate

$5,000

Coverage Limit

Documented

Per Piece

Service Order — Route Map

Coverage zones &
delivery windows.

Active Coverage Zones47states
Northeast Corridor

NY, NJ, CT, PA, MA, RI

High
Mid-Atlantic

MD, VA, DC, DE

High
Southeast

FL, GA, SC, NC

Medium
Great Lakes

OH, MI, IN, IL, WI

Medium
Texas Triangle

TX (DFW, Houston, Austin, SA)

High
West Coast

CA, WA, OR

Medium
Mountain West

AZ, CO, NV, UT

Expanding

ZIP-level routing data available in the service spec sheet. Submit a ZIP code in the quote form for density confirmation.

Delivery Window Options
Cost impact per stop
Four-Hour Window

8 a.m. – 12 p.m.

Base Rate
Standard routingCarrier-confirmed AM or PMSMS notification 60 min prior
Two-Hour WindowMost Popular

Scheduled Block

+8% per stop
Priority route assignmentReal-time ETA updatesCrew check-in call
Scheduled-to-the-Hour

Exact Time Slot

+18% per stop
Dedicated crew pre-stagedRetailer portal syncZero-overlap guarantee
Average on-time performance across all window tiers
98.6%
Service Order — Client Profile

Three client types.
One operational standard.

Regional Furniture Retailers

Your fleet, outsourced — without the overhead.

Multi-location retailers with 5–50 stores route their warehouse-to-door volume through Haul. No drivers on payroll, no truck maintenance, no missed windows blamed on traffic.

3-day

Avg. scheduling lead time

Warehouse pickupWhite-label receiptsRetailer portal access

Furniture showroom chains, regional mattress retailers, appliance dealers

E-Commerce Brands

Scale white-glove without building a fleet.

DTC mattress, sofa, and appliance brands plug Haul into their fulfillment stack. We handle the last mile — placement, assembly-ready positioning, debris removal — so your five-star reviews keep coming.

72-hr

From order to delivered

API schedulingCustomer SMS updatesDebris removal

DTC mattress brands, online furniture retailers, appliance e-commerce

Property Management

Furnish 40 units in a day. We've done it.

Property managers and developers running turnover days, new-construction move-ins, or corporate housing programs need a crew that shows up with the right truck, the right count, and zero drama.

40+

Units in a single dispatch

Bulk schedulingUnit-by-unit manifestsBuilding coordinator sync

Multifamily developers, corporate housing, student housing operators

Service Order — Client Record

Clients who stopped
worrying about the last mile.

“

We were running our own delivery team out of two markets and losing money every quarter. Switched our entire Northeast volume to Haul in March. Damage claims dropped from 1.8% to under 0.2% and our Saturday window completion rate hit 97%. Our ops director said it was the best vendor decision we made in five years.

MD
Marcus DelgadoVP of Operations — HomeForm Furniture — 23 Locations
340+Deliveries / Week via Haul
“

We launched a white-glove tier on our mattress site and needed a carrier that could handle scheduled-to-the-hour windows without our team babysitting every route. Haul's API sync cut our support tickets about delivery timing by 60%. Customers started leaving reviews specifically mentioning the crew.

PN
Priya NairHead of Fulfillment — Drift Sleep — DTC Mattress Brand
190+White-Glove Deliveries / Week
Service Order — Intake

Start with a route quote.

Tell us your weekly volume and primary ZIP. We'll confirm coverage, crew config, and pricing within one business day.

Get a Route Quote

No commitment. Routing confirmation within 1 business day.

Download Our Service Spec Sheet

Full vehicle specs, stairway protocols, coverage zone maps, window pricing, and SLA terms — everything your ops team needs to evaluate Haul.

Why operators choose Haul
No long-term contract required
Same-week onboarding for qualified accounts
Weekly delivery reports to your inbox
Dedicated route coordinator — one number
Fleet scales with your volume, no caps